What’s the return policy and procedure?

For all returns, approval must first be given, and a Return Merchandise Authorization (RMA) number assigned.

To receive an RMA#, contact us by email, within 15 days of delivery.  Returns are to be shipped back to our Toronto Office at the address provided with your approval Return Merchandise Authorization (RMA#).  Upon receiving the return package at our facility, we will send a courtesy email to you along with a timeframe for you to expect your credit to be applied.  Do not ship the item back without an RMA#, as no credit can be applied without one.

Immediately upon receiving your RMA#, ship back to our facility all the items you received with your original purchase (example: accessories, manuals, cords) in your return package. Use the original packing box or one comparable.  You have 30 days in total, from date item was first delivered to you, to complete the return of package(s) to our facility. Manufacturers will not accept items returned past 30 days.

Upon receiving your return package, we will verify that it is in re-sellable or new condition, and then apply a full or reduced credit based on the condition. Refunds are contingent upon inspection of item(s) once we receive it. A restocking fee will be applied for returned items that are not in re-sellable condition (example: damaged original boxes, cables, instruction manuals,  missing, etc.). Items returned to us after 30 days since first shipped to you, or without a return authorization will NOT be refunded.

Items that are received defective, or by shipping error will qualify for store credit or a cash refund. POW Hearing will reimburse our customers all shipping costs if POW Hearing is at fault. You are responsible for all shipping costs if POW Hearing is not at fault.

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