Rental Policies

Hearing Loop and Audio Equipment Rental Periods and Rates

Daily and Weekly

The Daily rate is based on a 24 hour period.
Weekly rates for Hearing Loop and audio equipment is (generally) three times the day rate.

For periods longer than one week, contact us for a quotation.


Rentals booked to start after 3:30 p.m. Friday that are returned by 10:30 a.m. Monday are charged the one day rate. Rentals beginning earlier on Friday or returning later on Monday will be charged at a two day rate.

Special Rates

Pick-up after 3:30 p.m. and return promptly by 10:30 a.m. the next day – receive a 15% discount.

Pick-up after 3:30 p.m. and return by 10:30 a.m. two days later – pay only the one day rate.


Product availability is not guaranteed. To help ensure availability, please book your order as far in advance as possible.


To reserve a rental, a security deposit is required from all customers who do not have an open POW Hearing Solutions account. The amount of deposit depends upon the equipment being rented.

To Book A Rental & Give a Deposit

Please call our Associates, Reliable Living at: 416-502-9200. Please note: This number is for Rental Deposits only. For after hours equipment assistance, please email:


Any damage or loss is the responsibility of the renter, excluding mechanical failure from normal wear and tear. POW Hearing Solutions is not responsible for any damage or loss resulting from equipment use, misuse or failure. The renter is responsible to obtain their own insurance, proof of which may be required at time of pick-up.

Service Area

Daily and weekly rental policies only apply to the municipality of Toronto Ontario Canada area.

Rental No Show Policy
In the case of equipment that is reserved but not picked up: a charge of 10% of the one-day rental rate will apply.

Rental Assistance Information

If any piece of rental equipment is malfunctioning, please inform POW Hearing Solutions by EMAIL at once, at: Any equipment failure, problem, damage or shortage which is not reported before the rented equipment is returned may be billed at the normal rate plus any damage or replacement charges, when and if applicable. It is our responsibility to ensure the equipment you rent is complete and in good working order when it leaves our premises. It is your responsibility to ensure it is used and handled correctly. POW Hearing Solutions is not responsible for improper use, or insufficient knowledge, of its rental equipment. Instruction books are available for rental equipment upon request.

Please keep in mind that most problems can be solved over email. In most cases we have found return and replacement or sending service personnel to your site to be necessary only as a last resort. If we must make a service call and the problem is found to be caused by operator error, a service charge will be levied in addition to the regular rental fee.

Privacy Statement & Use of Information

Renting customers will be asked to provide photo identification. A POW Hearing Solutions employee will scan the documents you provide to us and take a current photo of you. We assure you that all of the information that we capture is held in a secure server and not released to the public.

POW Hearing Solutions is the sole owner of the information we collect. We will not sell, share, or rent this information to others.

Documentation Required

POW Hearing Solutions is currently requesting the following identification from all Rental customers:

  • Scan of your Driver’s License
  • Image of you as you appear today

If for any reason, we are not comfortable with the documentation you provide, your rental may be declined by Management.

**We must enforce this security procedure due to liability concerns and sincerely apologize for any inconvenience this may cause you. | POW Hearing Solutions Policy 2015

Hours of operation:

Monday – Friday 10:00 a.m – 5:00 p.m.

For assistance before and after store hours:

Monday – Friday

9:00 a.m. – 10:00 a.m. / 6:00 p.m. – 10:00 p.m.


10:00 a.m. – 5:00 p.m.


11:00 a.m. – 5:00 p.m.